PRIVACY POLICY AND PROTECTION OF PERSONAL DATA

1.-Who is responsible for the processing of your data?
This privacy policy (hereinafter, the “Privacy Policy”) applies to all personal data that the user contributes to Comercio y servicios de Mantenimiento Bitel S.L. with NIF B47562335 of the entity with address at C / Tintes nº 2 1º J, 47002 Valladolid, through online forms or when making a purchase on its website (hereinafter, the “http://bitelgroup.com”).
For the purposes of this Privacy Policy, “User” should be understood as any natural person interested in the products and services that Bitel offers through its Website.
Bitel, as responsible for the treatment, will request, prior to the provision of their personal data, the express consent of the User to this Privacy Policy, when it is necessary and to any other aspect that requires the prior authorization of the same.
The User may contact us through the email bitelgroup@bitelgroup.com with any questions or needs they may have regarding data protection.

2.- For what purpose do we treat your personal data?
The User is hereby informed that Bitel will treat the personal data that the User provides through the contact forms and account registration on the Website, as well as through the various established communication means, for the purposes that They are indicated below, to the extent that there is a legal basis for each treatment as explained below:
(a) Guarantee the User access to and use of the Website.
(b) Manage the User’s relationship by contracting, maintaining and monitoring compliance with the contracts of the products and services that it has with Bitel.
(c) Inform the User by any means, including sending commercial communications to the email address provided by the User, where appropriate, of Bitel products and services similar to those acquired by the User.
(d) Carry out promotional activities about other products, activities and services of both Bitel and third parties, including the sending of electronic commercial communications or not, to the email address that the User, where appropriate, provides or that Bitel has obtained from Through the User’s browsing information, in the event that the User gives their consent.

3.- What is the legitimacy for the processing of your personal data?
The legal basis for the treatment of the data for the purposes (a) and (b) is the execution of the contract of which the interested party is a party.
The legal basis for the treatment of the data for the purposes (c) and (d) is the consent that is requested from the User, without in any case the withdrawal of the same condition the execution of the contract of which the interested party is a party.
The legitimate interest for the purposes (a), (b) (c) and (d).

You can request the opposition to any of the previous treatments based on legitimate interest. To do this, you must contact Bitel C / Tintes nº 2 1º J, 47002 Valladolid and explain the reason why you object.

Bitel, at the time of providing your personal data, will collect and process the essentials for registration, access to the User’s personal space and contact with the Bitel Customer Service team.
Bitel will collect and process the necessary data (including name, surname, address, email address, etc.) to manage the sending of information that you request and for the execution of the contract of which the interested party is a party. The User knows and accepts that failure to fill in certain personal data may prevent Bitel from providing all those services linked to such data.
In no case will Bitel assign, exploit this data or use it for a use other than that expressly indicated here. During the registration process and the completion of the contact form, the User will be informed of the non-mandatory nature of the collection of some of the data for the provision of Bitel services.
The User may voluntarily provide additional information in certain sections of the Bitel website. The decision to supply said information is exclusively the User himself. However, Bitel recommends that the User not provide more information than is necessary in accordance with the purposes for which they use the services.

4.- How long do we keep your personal data?
Bitel will keep the User’s data during the contractual relationship with the user and once the contractual relationship is terminated, as well as while the expectation of the rest of the indicated purposes is maintained, keeping them duly blocked during the legal prescription periods in attention to possible responsibilities born of the treatment.

5.- Who has access to your personal data?
No data will be transferred to third parties except legal obligation. The User understands that Bitel may make assignments or communications of personal data to meet its obligations with the Public Administrations in the cases that are required in accordance with the legislation in force at all times and, where appropriate, also to other bodies such as Forces and Corps. State Security and judicial bodies.
Notwithstanding the foregoing, Bitel has the collaboration of some third-party service providers that have access to your personal data and that process said data on behalf of Bitel as a result of the provision of services. Bitel follows strict criteria for the selection of service providers to comply with its data protection obligations and undertakes to sign the corresponding treatment contract with them.

6.- What are the rights of the users?
Bitel informs the User about the possibility that it assists him to freely exercise the rights of access, rectification, opposition, deletion, portability and limitation of treatment, as well as to reject the automated treatment of personal data by means of a written and signed request addressed to the following address: teleco@bitelgroup.com. For this purpose, the User must send said written communication indicating the request or right exercised, name and surname, address for notification purposes, together with a copy of their ID or valid document that proves their identity (photocopy of passport). In the case of representation, it must be proven by a valid document. Likewise, the User can also exercise their rights by sending a photocopy of their D.N.I. (or passport) on both sides through the “Contact us” form, if it exists, or to the email that we have indicated.

The User has the right to oppose the processing of their data for promotional purposes for the receipt of commercial communications with the simple notification of the will of him to Bitel. For this, the User may direct his request through the procedure described in the previous paragraph. Likewise, the User may cancel the receipt of commercial communications by sending an email to the address teleco@bitelgroup.com.

In addition to the above rights, the User will have the right to withdraw the consent granted at any time through the procedure described above, without said withdrawal of consent affecting the legality of the treatment prior to its withdrawal. Bitel may continue to process the User’s data to the extent permitted by applicable law.
Bitel reminds the User that they have the right to file a claim with the Spanish Agency for Data Protection

7.- From what age can the User access our products and services?
We cannot and do not want to collect personal data of any person under the age legally established by each Member State. If Bitel is aware that a minor has provided personal data, having falsified the previous requirements (date of birth when accessing), we will proceed to cancel that personal data from our files.

8.- Data quality
Bitel warns the User that, except in cases of legally constituted and accredited representation, no User may use the identity of another person and communicate their personal data, so that the User at all times must bear in mind that they can only provide data personal data corresponding to your own identity and that are adequate, pertinent, current, accurate and true. For these purposes, the User will be solely responsible for any damage, direct and / or indirect, caused to third parties or Bitel by the use of personal data of another person, or their own personal data when they are false, erroneous, not current , inappropriate or irrelevant. Likewise, the User who communicates the personal data of a third party, will respond to the latter of the obligation of information for when the personal data has not been collected from the interested party, and / or the consequences of not having informed him and, where appropriate , obtained your consent.

In the event that the User provides any personal data of third parties, he undertakes to previously inform these persons of the intention of communicating their data to Bitel and to obtain their prior, express and written consent for said data processing and any purposes for which they were to be processed, the User being responsible otherwise.

The User is the only source of information on their personal data, so Bitel asks that, in order to keep their data updated and updated at all times in accordance with the principles of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46 / CE is repealed (RGPD), communicate any variation of the same to the address Paseo de la Acacia, 30. Polígono Industrial La Mora, 47193. Valladolid, selecting the corresponding option in the Contents, if it exists, or by sending an email to the address that we have indicated. The User is reminded that in order to update his data, it is necessary to prove his identity by providing a photocopy of his D.N.I. or equivalent document.

9. Modification of the Privacy Policy
Bitel may modify its Privacy Policy in accordance with the applicable legislation at any time. In the event that the applicable regulations so require, we will give you the possibility to grant your consent again.